PUBLIC SERVICE RESPONSIVENESS AT THE TALLO DISTRICT OFFICE IN SUPPORTING THE REALIZATION OF AN INCLUSIVE CITY

Abstract

This study aims to analyze the responsiveness of public services at the Tallo District Office in supporting the realization of an inclusive city, particularly for persons with disabilities. The research employs a quantitative approach using a survey method with purposive sampling, involving 30 respondents with disabilities. Data were collected through structured questionnaires based on a five-point Likert scale, focusing on five key indicators: accessibility of services, service speed, staff assistance, clarity of information, and staff attitude. The results indicate that the overall level of satisfaction toward public service responsiveness is categorized as “satisfied,” with an average score of 3.80. The highest score is found in the staff attitude indicator, reflecting friendliness and respect toward persons with disabilities. However, relatively lower scores are observed in service speed and accessibility, suggesting the presence of structural and technical barriers in service delivery. These findings imply that while the Tallo District Office has demonstrated a relatively good level of responsiveness, improvements are still needed, particularly in enhancing service accessibility and efficiency. Strengthening inclusive service policies and infrastructure is essential to ensure equitable public service delivery for all citizens, especially persons with disabilities.